Monday, November 7, 2011

Time change

Blink! We get another hour. That's the gift for those of us who live under the collective spell of Daylight Saving Time.
 What did I do with my extra hour? My body rebelled as it tried to awaken at its usual time, and struggled to stay awake an hour later.  At the restaurant where we ate breakfast, the waitress commented that everyone seemed out of whack today. I wondered why it wasn't dinner time yet, and being Sunday, I actually took it easy for one more hour.
One day a year, we wedge an extra hour into a day.  At the same time the days are getting shorter as the light stays with us a little less and less. Wouldn't it be great if we could all call, "Time change!" about three months from now, when we really need it to recover from the holidays, and give everyone another hour?
Of course, the inevitable counterpoint and much less welcome loss of an hour will bite us in Spring. Why do we put ourselves through this illusion? Who are we kidding here? 

Friday, November 4, 2011

The most important task of the day

Time is running out you say? The most important task of the day remains unfinished? And now someone else pops into the office, desperately in need of a few minutes.
As one busy person to another, we offer understanding, patience, but most important of all, listening.
I may never get a handle on the day. But if I can ease someone else's burden, it is enough.

Yesterday I was able to help a man who recently accepted custody of a niece who had been neglected and abused. I gave the unemployed man the best gift I could think of as the baby toddled around us: I listened. I looked at the pictures he proffered of this child before the courts intervened and I cried.

Thursday, November 3, 2011

"Yes, I'll hold."

Just when you think you've accomplished some task and can cross it off the list for good, something happens to set things back. Next thing you know, you lose 2 hours rectifying something you thought was history.

Have you ever had something you take for granted suddenly demand hours to get it back on track? Here is an example. I called my phone provider about a feature on my plan and discovered that they had not received my electronuc fund transfer to pay the bill on time. It turns out that my bank puts a paper check in the SNAIL MAIL when I ask the funds be sent from my account. But I know my bank deducts those funds the minute I request that bill be paid. The kind operator explained that it can take up to FIVE days for the money to arrive at their desk from the date on the check!
"I had no idea that you weren't getting the funds electronically shortly after I send them," I said. "So the bank is using my money during that float. That doesn't seem ethical. ...Yes, I'll hold."
Kindly, the phone company credited back the late fees. They suggested that if I continue to use my bank'sbill pay system that I send the payments a week earlier.
Another phone call to my bank and more time being transferred and on hold verified that the bank uses a third party to cut checks and mail them as part of my "electronic" bill pay service.So I canceled the payments and set up a new system directly with the phone carrier via credit  card.
And there went an hour that I had not planned on spending.

I refuse to let this time drain get me down. I accomplished something. Life is full of such tasks. Slowly, the wheels of our lives grind forward even when we doubt. Perhaps my kindness to the phone operator will translate in a further kindness to someone else in her life. Her kindness to me helped me be patient with the next faceless employee I dealt with at my bank.